This Privacy Policy describes how Appliance Outlet, LLC (doing business as The Appliance Outlet) (“we,” “us,” or “our”) collects, uses, and shares information in connection with our website at https://www.theapplianceoutlet.com, our retail operations, and our text messaging program. By using our services, you agree to the practices described here.
Related: SMS Terms & Conditions.
Information we collect
We may collect:
- Contact details you provide (name, email, phone number, mailing address)
- Purchase, delivery, service, and appointment information related to your orders
- Communications you send us (including messages, form submissions, and customer-service conversations)
- Technical information such as IP address, browser type, and pages viewed when you use our website (via standard server logs and similar tools)
- Mobile numbers and consent records when you opt in to our SMS program (see Text Messaging below)
How we use information
We use information to:
- Process sales, deliveries, installations, and service requests
- Respond to inquiries and provide customer support
- Operate our website and improve our products and store experience
- Send SMS messages you have consented to receive (see Text Messaging)
- Comply with legal obligations and protect against fraud or abuse
Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, including order and warranty records, legal and accounting requirements, and SMS consent/opt-out history as required for compliance. When information is no longer needed, we delete or de-identify it in accordance with our internal practices.
Third-party processors
We use service providers who process data on our behalf, such as hosting and database providers, payment processors, email tools, and SMS / message delivery providers. These processors may access information only to perform services for us and are not authorized to use it for their own marketing.
Text Messaging (SMS)
The Appliance Outlet operates a text messaging program. Messages may be sent from +17017120858 (or another number we designate). Program details also appear in our SMS Terms & Conditions.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information may be shared with subcontractors in support services, such as customer service and message delivery providers, solely to operate the messaging program.
- Message frequency: Message frequency varies; approximately 4 messages per month.
- Cost: Message and data rates may apply.
- Opt-out and help: Reply STOP to unsubscribe. Reply HELP for assistance. You may also contact us at (701) 390-2773 or applianceoutlet@soft-where.com.
- How consent is obtained: Consent may be obtained via our website form, an in-store form, or an SMS keyword. Consent to receive marketing texts is not a condition of any purchase.
Mobile numbers collected for SMS are stored separately from other marketing lists and are not used to seed email, postal, or other marketing channels without separate consent for those channels.
Your rights and choices
Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may opt out of marketing SMS at any time by replying STOP. To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
Contact us
Appliance Outlet, LLC
The Appliance Outlet
722 S 26th St, Bismarck, ND 58504
Phone: (701) 390-2773
Email: applianceoutlet@soft-where.com
See also our SMS Terms & Conditions.